Customer Grievance

We're Happy to Serve You Always

Welcome to Sarvodaya Customer grievance. We value your relationship and your satisfaction is our top priority. Our dedicated team is here to assist you at every step.

Choose the option below to reach the right team quickly and efficiently.

Toll Free 1800-5699-770
Working Hours Mon–Fri, 9:30am–6:30pm
Email Us info@sarvodayanano.in
Customer Service
Trusted & Secure Service

Feedback & Query Channels

You can reach us for any query or complaint through any of the following channels.

Write to Us
Sarvodaya Nano Finance Ltd,
No. 279, Avvai Shanmugam Salai,
Royapettah, Chennai – 600014,
Tamil Nadu, India.
Head Office
Visit Us
Branch at No. 279, Avvai Shanmugam Salai,
Royapettah, Chennai – 600014.

Mon–Fri, 9:30 am to 6:30 pm
(Except National Holidays)
Click to search other branches
Call Us
044-28131880

Toll Free: 1800-5699-770
Free to Call
Email Us
Send us your queries or feedback and we'll respond within 2 business days.

info@sarvodayanano.in
Quick Response

Grievance & Complaints

If the resolution at Step I does not meet your expectation, you can approach our Grievance Redressal Officer through any one of our access channel given below.

Escalation of Grievance
  • No. 279, Avvai Shanmugam Salai, Royapettah,
    Chennai – 600014, Tamil Nadu, India.
  • Tel: 044-28131880
    Toll Free: 1800-5699-770
  • info@sarvodayanano.in
  • Mon–Fri, 9:30 am to 6:30 pm
    (Except National Holidays)
Email Us

Customer Grievance Redressal Flow
Customer Grievance Redressal Flow

Nodal Officer

If the resolution at Step II does not meet your expectation, you can approach our Nodal Officer (NO) through any one of our access channel given below.

Mr. J. Chandra Sekar
Nodal Officer
  • 1800-5699-770
  • nodalofficer@sarvodayanano.in
  • Sarvodaya Nano Finance Ltd,
    No. 279, Avvai Shanmugam Salai,
    Royapettah, Chennai – 600014,
    Tamil Nadu, India.
  • Mon–Fri, 9:30 am to 6:30 pm
    (Except National Holidays)

Download the FPC Customer Grievance Redressal: Click here to download the official document.


Customer Grievance Redressal Flow
Customer Grievance Redressal Flow

RBI Ombudsman Scheme

If you are still not satisfied with the response received or the compliant / dispute is not redressed with in a period of one month, you may appeal to Reserve Bank of India by lodging a compliant on https://cms.rbi.in/ or by contacting the below address:

Reserve Bank of India
Central Receipt & Processing Centre
  • Reserve Bank of India, 4th Floor,
    Sector 17, Chandigarh – 160017
  • Lodge complaint at: cms.rbi.in
Sa-Dhan
Association for Community Development
  • D-26, Ground Floor,
    South Extension, Part-2,
    New Delhi – 110049
  • Tel: +91-9987761000
RBI Integrated Ombudsman Scheme

All patrons and general public are notified that Reserve Bank of India has an effective Integrated Ombudsman Scheme towards resolution of complaints escalated to RBI. If any constituent has a grievance against the company concerning its business dealings, he or she has to prefer a complaint orally, in writing, or by email to the branch, designated authority, or grievance email and the complaint will be resolved at the earliest.

If the complainant is not fully satisfied by the redressal, even after 30 days of filing the complaint and after escalation within the company, one is free to refer the complaint to RBI under the Integrated Ombudsman Scheme. RBI will interact with the company and ensure that a resolution is provided within a defined timeframe.

Download the 2021 Integrated Ombudsman Scheme: Click here to download the official document.